Privacy Policy & Terms of Service

This Privacy Policy describes BFF Medical Wellness Clinic policies and procedures on the collection, use and disclosure of your information when you use our service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

BFF Medical Wellness Clinic is committed to safeguarding the privacy of our users. We want to assure you that we do not share your personal information with third parties. This privacy policy outlines how we collect, use, and protect the information you provide to us.

Information Collection

We collect only the information necessary to provide and improve our services. This may include your name, email address and phone number. We do not sell, rent, or share this information with any third parties.

HOW WE USE YOUR INFORMATION:

The information collected is used solely for communicating with you as the intended party. We do not share or sell your personal information with external parties for marketing or any other purposes. Additionally, no mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use personal data for the following purposes:

To provide and maintain our service, including to monitor the usage of our service.
To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To manage your requests: To attend and manage your requests to us.

All messages you send through the Service, whether to us or other users, are stored on our servers. BFF Medical Wellness Clinic employs servers and services owned by third parties to retain these messages.

SMS DISCLOSURE

By reaching us by SMS, you agree to receive recurring messages from BFF Medical Wellness Clinic. Message and data rates may apply. Message frequency depends on your interactions and preferences. You can reply STOP to opt-out of future messages or HELP for more information. No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

DISCLOSURE OF YOUR INFORMATION

BFF Medical Wellness Clinic does not share any client data with third parties for marketing, promotional purposes, or any other purposes. Your personal information is kept confidential and is not disclosed to any outside organizations, except as required by law or with your explicit consent. We may disclose your personal Information under the following limited circumstances:

We have obtained your consent.
We need to enforce our Terms of Service.
We share information with partners or affiliates that have signed non-disclosure agreements with us only to provide you with a specific service.
We may provide such information to a company controlled by or under common control with BFF Medical Wellness Clinic for any purpose allowed by this Policy.
We respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
When we believe it is necessary to disclose Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to anyone’s physical safety, violations of BFF Medical Wellness Clinic Terms of Service, or as otherwise required by law.
We transfer Personal Information about you if BFF Medical Wellness Clinic or its assets are acquired by or merged with another company.

We may share aggregated, non-identifiable information with others without further notice to you, such as the total number of people who used the Service in a specific month or the total number of messages sent during a particular period.

INTERNATIONAL DATA TRANSFERS

Your Personal Information may be transferred to and processed in locations outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take steps to ensure that your data is handled securely and in line with this Policy, regardless of where it is processed.

DATA RETENTION

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. We will also retain and use your Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

COOKIES AND TRACKING TECHNOLOGIES

Our Service may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device to collect information about your activity on the Service. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the page or Service.

YOUR CHOICES:

You have the right to access, correct, or delete your information. If you have any concerns or questions about your data, please contact us at 951-824-6121 and 44045 Margarita RD STE 100 Temecula CA 92592. 760-854-4222 and 100 N Rancho Sante Fe RD STE 110 San Marcos CA 92069

Policy Changes:

We may update our privacy policy from time to time. Any changes will be communicated to you, and your continued use of our services implies your acceptance of the updated policy. By using our services, you agree to the terms outlined in this privacy policy.

TERMS OF SERVICE:

Last updated: March 1, 2026

Welcome to BFF Medical Wellness Clinic. By accessing our website at bffmedical.com and using our services, you agree to the following terms.

Services

BFF Medical Wellness Clinic provides wellness, aesthetic, and medical services at our Temecula and San Marcos, California locations. The information on this website is for general informational purposes and does not constitute medical advice. All medical services are provided under the supervision of licensed healthcare providers.

Appointments and Cancellations

Appointments can be booked online or by calling our offices. We request at least 24 hours notice for cancellations or rescheduling. Missed appointments or late cancellations may be subject to a cancellation fee.

Communications and Messaging

By submitting your contact information through our website forms or in-clinic intake forms, you consent to receive communications from BFF Medical Wellness Clinic, including appointment reminders, follow-up messages, membership updates, and promotional offers via SMS, email, and phone. Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Opting out of SMS does not affect appointment-related communications sent through our electronic health records system.

Membership Terms

Membership plans are billed monthly on a recurring basis. Members agree to the terms outlined in their membership agreement at the time of enrollment. Cancellation policies are specified in the membership agreement.

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of BFF Medical Wellness Clinic and may not be reproduced without written permission.

Limitation of Liability

BFF Medical Wellness Clinic provides this website and its content on an as-is basis. We make no warranties regarding the accuracy or completeness of the information on this site. We are not liable for any damages arising from your use of this website.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. Your continued use of our website and services constitutes acceptance of the updated terms.

Contact Us

If you have questions about these Terms of Service, contact us at:

BFF Medical Wellness Clinic
44045 Margarita Rd Ste 100, Temecula, CA 92592 — 951-824-6121
100 N Rancho Santa Fe Rd Ste 110, San Marcos, CA 92069 — 760-854-4222
Email: info@bffmedicalwellness.com